READY TO GROW REVENUE FROM YOUR EXISTING CUSTOMERS?

BARLEV SUCCESS DEVELOPS STRATEGIES AND TACTICS TO HELP RETAIN AND EXPAND YOUR CUSTOMER BASE.

Our Services

Compass Check

Have customer success capabilities but not sure how effective they are? Not sure what you need to get started?

We will analyze your current organization, hold stakeholder interviews, complete a competitive analysis, identify obstacles, ad define success criteria.

We will deliver an Executive Summary and an action plan to guide your journey to customer success and sustainable growth.

Basecamp Setup

If you are just getting started with customer success, you need a lightweight customer success setup.

We will build the critical processes and tools that your team needs to hit the ground running managing your customers. The goal is for your customers to want to be a reference for you.

Service can include training, 1:1 advising, team management, and liaison with Executive Team and Board.

Trail Markers

Have a customer challenge that you need to investigate and find a solution for?

  • Craft CUSTOMER JOURNEY MAPS to identify key touchpoints and pain points and discover opportunities for improvement.

  • Build onboarding, engagement, renewal, at-risk client PLAYBOOKS.

  • Identify and build diagnostic HEALTH METRICS and dashboard including customer metrics

Who We Are

Laurie Barlev, Principal

Barlev Success boasts of over two decades of experience in B2B Saas businesses. The company is skillfully led by Laurie, a seasoned professional excelling in Customer Success, Operations, and Account Management.

Laurie has streamlined operations, slashing execution times from a day to a remarkable three hours, optimized resource allocation for her clients. Her analytical acumen has empowered Customer Success Managers with actionable health metrics and dashboards, facilitating client management and risk mitigation. Laurie’s strong leadership enables organizations to achieve significant success in today’s business environment.

Laurie has effectively collaborated with a spectrum of companies, ranging from nimble early-stage startups to industry giants like SAP. Her expertise has also been invaluable to VC- and PE-backed companies.

Let’s Work Together

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